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Getting Help

To get information on the National Facility computational systems or the Mass Data Storage system, go to the Facilities web page and select the relevant topic from there. You may also search for the topic of interest using the "search this site" link at the bottom right of every page.

If you cannot find the information you need on these web pages, or you have a problem you cannot resolve, please send email to with as much of the following information as possible.

• Your login name on the system, and your project code
• Which system your query relates to (sc, lc, mdss etc)
• The working directory you are in when entering the problem command
• The problem command
• The full error message
• The location of whatever is relevant of the following
  • batch job script file
  • batch job error and output files
  • executable being run
  • source code
  • Makefile or commands used to compile the executable

HelpDesk Hours:
Staff will attend to queries during normal business hours in the ACT. You may receive replies at other times, but please do not depend on this happening (for example, in requesting actions to be taken on running jobs).

Reporting System Problems
If you suspect a system problem, send email to .
Out of hours: Your email may be read and responded to outside working hours by NF staff. If there is no response from NF staff, there is a procedure which can be used in exceptional cases only to report a problem out-of-hours.